At Ayla House, we are committed to providing you with quality home décor products and a smooth shopping experience. Please review our return and refund policy below:

1. Eligibility for Returns:
We accept returns only in the case of damaged, defective, or incorrect items. If you receive a product that is damaged or not what you ordered, you must notify us within 48 hours of delivery to be eligible for a return.

2. Time Frame:
You must request a return within 48 hours of receiving the item by emailing us at [email protected] with your order details, a description of the issue, and clear photos of the product in question. Requests received after this time will not be accepted.

3. Return Conditions:

  • The product must be unused and in its original packaging.

  • Items must be returned in the same condition as received.

  • We do not accept returns for change of mind, color differences due to lighting, or size concerns unless the item was wrongly delivered.

4. Return Process:
Once your return request is approved, we will coordinate a pickup or request that you ship the item back to us. Further instructions will be provided via email.

5. Refunds:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, a full refund will be issued via bank transfer within 7–10 business days.

  • Refunds are not issued for items damaged due to customer misuse or for returns requested after 48 hours of delivery.

6. No Refunds for COD Rejections:
Refusing to accept a Cash on Delivery (COD) order without valid reason will result in being ineligible for future orders or refunds.

7. Contact Us:
If you have questions about your return or refund, please email us at:
[email protected]