At Ayla House, we aim to deliver your home décor products safely and efficiently. Please review our shipping policy to understand how we handle order processing and delivery.
1. Order Processing Time:
All orders are processed within 1–2 business days after confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
2. Delivery Timeframe:
Once shipped, your order will be delivered within an estimated 3–7 business days, depending on your location. Please note that remote areas may require additional delivery time.
3. Shipping Charges:
Shipping charges, if applicable, will be calculated and displayed at checkout. We may offer free shipping promotions on selected products or during promotional periods.
4. Delivery Method:
We use trusted courier services to ensure safe and timely delivery. All orders are shipped using Cash on Delivery (COD) as the only payment method.
5. Delivery Notifications:
Once your order is shipped, you will receive a notification via email or SMS containing your tracking information (if tracking is available).
6. Delays:
While we strive to meet our delivery estimates, occasional delays may occur due to weather, courier issues, or unforeseen circumstances. Ayla House is not liable for such delays but will work to resolve them promptly.
7. Incorrect Shipping Details:
Customers are responsible for providing accurate shipping information. If a package is undeliverable due to incorrect or incomplete details, re-shipping may incur additional charges.
8. Damaged Items:
If your package arrives visibly damaged, please do not accept the delivery or take photos and contact us immediately. Report any shipping damage within 48 hours of delivery at [email protected].
9. Contact Us:
For any shipping-related questions or concerns, please reach out to us at:
Email: [email protected]